Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 12 cities.
We’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.
If you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.
A bit about us:
We’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.
We started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.
We’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.
Oh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.
A bit about the role:
We’re looking for a Customer Success Specialist to join our growing team. We want to find someone passionate about technology, who thrives on building relationships with customers and is passionate about a world that puts people and planet first. If that’s you, we want to meet.
We want you to become a Raisely product expert, and a savvy digital fundraiser. You’ll be a trusted advisor for our customers, working through questions in our support channels, recommending how to improve customer campaigns, and producing high-quality help content (videos and articles).
This is a full-time, permanent role. Raisely is a 100% remote company.
Role: Permanent, full-time (38hrs/week)
Location: Remote (we’ll help you set up your home office!)
Timezone: We’d like at least 3 hours crossover with Australian east-coast business hours (9am – 5pm AEST). No midnight shifts though.
If you worked here over the past few months, you might have:
Now about you:
We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:
How to apply:
You’ve got this far! We really want to hear from you. To apply, email [email protected] with your CV and cover letter. Use the subject line “Customer Success Specialist”
In your cover letter, include short answers to the following:
We know with diversity comes strength. We want Raisely to be a team of many cultures, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage Indigenous people, First Nations, people from culturally and linguistically diverse backgrounds, people with disability, or people without the economic advantage of higher education, to apply for our roles.
Applications are open on a rolling basis, until we find the right person.
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Position: Customer Success Specialist.