One Firefly is continuing to grow and we are looking to add a Live Chat Specialist to our team! If you aren’t sure this is the right role for you… consider these questions:
If you are still with us… Keep reading!
The Live Chat Specialist reports to the Client Relationship Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites (via live chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Note: This is a remote-based (work from home) position; candidates who apply should be comfortable working from home, have access to reliable high speed internet and must be flexible. Please apply with your resume in English to be considered.
What you’ll do:
What you’ll bring:
Who we are:
One Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. With a three-year revenue growth of 132 percent, One Firefly ranks number 2969 on the 2020 Inc. 5000! One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007.
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Position: Live Chat Specialist.