Live Chat Specialist

Time zone
Anywhere 🌎
Full Time
Opening date
Closing date
4 Dec 2021

One Firefly is continuing to grow and we are looking to add a Live Chat Specialist to our team! If you aren’t sure this is the right role for you… consider these questions:

  • Do people tell you that you provide amazing customer service?
  • Were you born a multi-tasker, in fact do you thrive at it?
  • Ever find yourself typing so fast that you see smoke coming from your fingertips?

If you are still with us… Keep reading!

The Live Chat Specialist reports to the Client Relationship Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites (via live chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

Note: This is a remote-based (work from home) position; candidates who apply should be comfortable working from home, have access to reliable high speed internet and must be flexible. Please apply with your resume in English to be considered.

What you’ll do:

Customer Support:

  • Act as a customer support agent for our clients through a ‘live chat’ feature embedded on their websites.
  • Respond to requests for information in a timely, professional, and positive manner
  • Interact with clients as necessary
  • Suggest ways to improve process based on continued interactions with visitors

Administrative Support:

  • Support our marketing production team by performing a variety of administrative tasks including posting blogs, compiling reports, social media marketing following up with clients as necessary.

What you’ll bring:

  • Bachelor’s degree or pursuing bachelor’s degree in Marketing, Business Administration, Communications or similar strongly preferred, but not necessary.
  • At least 2 years providing customer service and administrative related functions preferred but not required
  • Ability to type 60 words per minute minimum – (we will provide a test for this)
  • Superior English language abilities required- typing, writing and speaking
  • Experience in technology/customer electronics/home automation industries a major plus
  • Experience interacting with customers via live chat software a major plus
  • Ability to multitask
  • Demonstrated ability to manage multiple projects simultaneously, set priorities, utilize resources and meet deadlines
  • Meticulous attention to detail
  • Impeccable knowledge of grammar and punctuation
  • Proven record of integrity
  • Proven record of following through on commitments
  • Energetic, inquisitive and collaborative with a great attitude and high aptitude.
  • Strong written, oral and interpersonal communications skills.
  • Proven problem solver that takes initiative
  • Result oriented with a strong work ethic
  • Exceptional listening skills
  • Exceptional writing skills
  • Delivers fanatical customer service
  • Proven team player mentality

Who we are:

One Firefly, LLC is an award-winning marketing agency that caters to technology professionals in the custom integration, security and solar energy markets. With a three-year revenue growth of 132 percent, One Firefly ranks number 2969 on the 2020 Inc. 5000! One Firefly is headquartered in Davie, Florida with staff located throughout North America and has been operating since 2007.

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