Customer Support Rep

Time zone
Anywhere 🌎
Type
Contract
Opening date
Closing date
5 Dec 2021
Views
151

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

We’re looking for an empathetic, self-motivated Customer Support Representative to join our team at Branch.

Responsibilities include, but are not limited to: 

  • ID, troubleshoot, communicate and resolve issues
  • Use customer support software (multiple tools) to resolve issues
  • Receive calls from clients and troubleshoot appropriately
  • Troubleshoot issues and either solve them or escalate them to the appropriate teams
  • Empathizing with customers that are experiencing issues

Qualifications:

  • Previous customer support and call center experience a plus
  • Experience with Zendesk customer support software preferred
  • Availability to work weekends and/or evenings a plus
  • Clear Communicator – customers leave interactions with zero confusion
  • Problem Solver – Ability to identify and troubleshoot issues
  • Coachable – Open to feedback and can show improvement
  • Bilingual, Spanish-speaking – a plus

Benefits: 

  • Work from anywhere
  • Branch-paid medical, dental, and vision insurance
  • Equity
  • 401k
  • Flexible time off
  • Paid company holidays
  • Paid parental leave

Working at Branch

Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

Our teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, the Star Tribune’s Top Workplaces, and EY Entrepreneur of the Year, Heartland, among others.

Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/culture 

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Position: Customer Support Rep.


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