Spotify is looking for an Associate, Support Content Writer to join its Customer Education team, helping to provide our advertisers with first-class user experience of our Spotify Advertising solution and academy through quality support documentation. In this role, you will be responsible for maintaining our help center content, partnering closely with subject matter experts, product marketers, and the rest of the Customer Education team. Our ideal candidate has demonstrated experience building and maintaining a customer-facing help center for a global audience to drive engagement, reduce time-to-resolution, and cross-promote for content operationalization. This is an excellent opportunity to join a new and growing team and have a high impact on our business!
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Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.
This position is not eligible to be performed in Colorado.
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Position: Support Content Writer.