Operations Specialist

Full Time
Opening date
Closing date
8 Dec 2021

Are you an experienced Operations Administrator, Project Administrator or Data/Business Analyst based in Canada? Do you want to work remotely? Do you have strong administrative skills? Do you have experience of reporting, auditing, process creation, automation and optimization? Have you got good knowledge using software such as Jira, Confluence and Tableau? Can you Help transform how our customers compete and win by helping them use their data to power their business and turn their data into valuable insights, predictions and products, to help them deliver better outcomes faster? If you Love Your Data™ and enjoy solving complex business problems and want to Love your career then this could be the job for you!

What will you be doing?

  • You will perform business analysis activities to define solutions in detail utilizing a mix of project skills and technical domain knowledge;
  • Reporting (mainly using Tableau and Google Sheets)
  • Maintaining knowledge of project status, scheduling requirements, preparing spreadsheets, contracts administration, document control and maintaining databases.
  • Participating in project meetings to record minutes, actions and record of decisions as required. Assisting with organizing and preparing for meetings and conference calls. May be responsible to lead meetings as needed.
  • Communicating effectively with Pythian’s customers and our internal delivery teams to ensure everyone is on the same page regarding the project specs, status of delivery/ build, outstanding questions, budgets, project health, and hours.
  • Providing and documentation recommendations on delivering the project work. This includes identifying and removing roadblocks and obstacles; prioritizing requests; establishing practical project timelines; prioritizing work etc.
  • Development, documentation, introduction and implementation of internal processes.
  • Ownership of and providing recommendations for improvements for Pythian’s reporting and auditing needs.
  • Maintaining a knowledge of customer’s contract requirements and supporting the Project Managers in the management of the customer’s contract requirements.
  • Customer and Project Management compliance with policies, practices and procedures. Working with Pythian’s security office to ensure processes are complainant
  • Planning, organizing and handling the execution of customer success processes, such as onboarding and offboarding customers, transferring customers to new teams or internal points of contact.
  • Become the Project Management Practices subject matter expert on internal tools being used and developed, such as Jira, Confluence as well as Pythian internally developed tooling etc.

What do we need from you?

  • This is a “wish list” and there will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian. While we realise you might not have everything to be the successful candidate for the Operations Specialist job you will likely have skills such as;
  • Being able to handle multiple work streams and prioritize effectively.
  • Actively look for new opportunities for self development and career progression.
  • Showing a dedication to learn from experience and mistakes; actively seek out feedback and adjust behaviour accordingly.
  • Be aware of the long term impact of the regulatory environment and market changes on the business.
  • Make plans where appropriate to adapt control processes and procedures.
  • Identify the right levels of control and measures required, building a strong yet flexible workflow.
  • You actively ensure existence of mitigating controls and take personal responsibility for enhancing processes.
  • Combining clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
  • Consistently strive to exceed customer expectations and respond actively and positively to changing circumstances
  • Experience in dealing with customer support requirements (someone who will be able to interact with customers – both internal and external, without being nervous, shy, hesitant)
  • Experience in the IT sector or working with technical teams
  • Previous experience has included active participation in process and tools improvement initiatives
  • Advanced experience with using, developing and managing Atlassian software, including Jira and Confluence
  • Good working knowledge of Tableau, Microsoft and Google collaboration tools.

Why Pythian?

Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 370 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. If you are Partner Marketing Manager; live in the US; love your data and want to love your career then join us!

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