Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (with over 1 million happy sleepers and counting), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night’s sleep)!
Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post purchase journey. We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family.
Oh, and by the way – we’ve been doing the “remote work thing” since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!
The Workforce Management Specialist is responsible for analyzing and reviewing real-time metrics to maintain and improve our SLAs, KPIs, CSATs for our Customer Success Teams.
**This is a Full-Time, Remote, Work from Home opportunity in the United States. Must have flexibility to work shifts during 6am – 7pm PST, Monday-Sunday, and key holidays. Additionally, you must have a dedicated quiet work space to be considered for this role. This position requires you to reside in and be authorized to work in the United States.**
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.
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Position: Workforce Analyst.