We are building a virtual assistant for front-line agents that can analyze message content in real-time. The tool will leverage AI models to determine the intent of the conversation and surface useful customer data as well as articles related to their issue. Agents will be able to instantly access the resources they need to resolve the customer’s issue, resulting in shorter call times and a more streamlined customer experience. As a Senior Full-Stack Developer on this project, you’ll be responsible for all aspects of the software development lifecycle, including estimating, technical design, implementation, documentation, testing, deployment, and support of innovative applications developed for our client. You’ll work with solution architects and developers to translate wireframes and creative designs into functional requirements and then into technical design.
About the team:
The Logic20/20 Digital Transformation team applies design thinking and next-gen technologies to solve our clients’ toughest business challenges. You’ll work side-by-side with architects, managers, and engineering consultants to gain a 360-degree perspective of the challenge at hand while contributing your unique perspective to develop innovative solutions.
We’re a five-time “Best Company to Work For,” where intelligent, talented people come together to do outstanding work—and have a lot of fun while they’re at it. Because we’re a full-service consulting firm with a diverse client base, you can count on a steady stream of opportunities to work with cutting-edge technologies on projects that make a real difference. Logic20/20’s Global Delivery Model creates a connected experience for Logicians across geographies. You’ll have access to projects in different locations, the technology to support Connected Teams, online culture events, and in-person options to meet in our cities.
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