Tech Writer

Hires remotely
Anywhere 🌎
Salary, USD
80,000 - /yr
Type
Full Time
Opening date
Closing date
1 Nov 2021
Views
187

Closed

This job has now closed and is no longer accepting applications.

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Archive Job Description

MB&A is seeking a fully remote Tech Writer with a diverse skill set that will allow them to lead our documentation effort as well as assist with product testing and troubleshooting initiatives. As a small, fully remote company we need a self directed problem solver who can synthesize solutions and fill multiple roles when needed.

Responsibilities:

  • Produce quality, user friendly documentation for features and processes related to our Salesforce and Mobile apps
  • Work closely with the development team and business stakeholders to understand requirements and the documentation that will be required
  • Develop and execute test cases to support testing initiatives
  • Assist development team and business stakeholders with troubleshooting
  • Collaborate with the development team to establish priorities and understand what is needed at different stages of the development cycle
  • Learn and understand the use cases supported with our products
  • Edit and maintain internal product knowledge base
  • Create graphics, flow charts, and diagrams for inclusion in documentation
  • Follow style guides and processes to produce consistent documentation

Requirements:

  • Experience developing and maintaining technical documentation
  • Strong written communication skills including grammar and proofreading
  • Ability to organize and distill information in a way that’s useful for different audiences
  • Experience developing and maintaining technical and end-user documentation
  • Problem solving skills and the ability to synthesize solutions
  • Ability to take initiative and self manage workload in conjunction with ongoing development projects
  • Ability to work on multiple projects simultaneously
  • Familiarity with web and mobile app testing methodologies
  • Writing samples from current or previous projects

Preferred:

  • Undergraduate degree in Business, English or Communications field (or 3 years’ experience in a technical writing position)
  • Experience working with Salesforce or cloud-based content delivery systems
  • Experience working with different publishing platforms
  • Remote Work Experience
  • Agile Methodologies

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