Your mission as a Customer Support Associate is to help our clients and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and soon to be telephone channel with a human and person centred approach. You’ll be responsible for investigating, triaging, escalating/resolving any issues raised by customers.
You’ll be the voice of our customers internally at Birdie and will become the go-to expert on customers needs and be able to communicate this feedback to the Product, Engineering and Marketing teams.
How you will contribute:
We’d love to hear from you if:
These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.
🙌 People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team’s happiness, wellbeing and growth:
Our salary for this role is £23k- £25k DOE. We also provide discretionary share options.
With Covid-19, we have decided to be a fully distributed team with Birdees working across the globe. As long as you’re +-3h from GMT, you can work from anywhere you want and with flexible hours. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to our London based office, you’re most welcome of course!
🌱 L&D budget
Growth is key. You’ll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts
🌴 Base holiday
33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off
👩⚕️ Private health insurance
Private health insurance with Vitality that covers many physical and mental health costs
☀️ Gym and wellbeing memberships
Gym membership and numerous other wellbeing perks and discounts via Vitality
🚲 Cycle to work scheme
Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months
👼🏽 Parental Leave
Highly favourable parental leave policy for any new parent (we believe we must address the gender gap pay by fostering equal parental leave policies regardless of gender)
👵🏻 Pension employer contribution
Birdie contributes to your pension
⛷ Frequent company socials, trips and meals
We organise many socials, quarterly retreats and annual trips (like our epic ski trips)
🤗 Exceptional culture
We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.
Equal Opportunities Statement
We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.
If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.
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