Customer Delight Specialist

Type
Full Time
Opening date
Closing date
28 Jan 2022
Views
168

“Always received VIP treatment, very happy, feel part of the Nora family now”

“Such great customer service is a wonderful experience, especially in today’s world where that is the exception rather than the rule. Thanks again for your efforts on my behalf.”

These are actual comments from Smart Nora customers that motivate us. If you also get a kick from making peoples’ days brighter, we want to hear from you.

Smart Nora develops consumer technologies for better sleep, health and relationships. Our team of designers and engineers developed Smart Nora, the world’s first smart, contact-free, snoring solution. We have tens of thousands of customers in over 75 countries and are rapidly growing our audience.

We are looking for a personable, dependable, creative person who values continuous learning and wants to enthusiastically join Smart Nora in the role of Customer delight Specialist.

Your role is surprising customers by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects the sales and profitability of a company as it helps to distinguish the company and its products and services from the competition.

You will be a crucial part of the Smart Nora team; your insights, feedback and understanding of customer needs and concerns, will drive every part of the business and will help the entire company innovate, taking our products to the next level. Essentially, you will be the team’s eyes and ears when it comes to interacting with Smart Nora’s customers.

We are a tight-knit team with major ambitions. This means that we have an open work environment and our style is self-directed and not micro-managed. We work remotely but still enjoy a weekly cadence of virtual Monday kick-offs, Wednesday lunch & learns, and Friday report backs, taking a lot of pride in our individual work and holding one another accountable for producing great work.

If this sounds like a place where you will thrive and you’re interested in being part of a scaling company with opportunities for growth and networking in the tech, design, hardware, IoT and consumer health communities, read on for how to apply.

Requirements

Required Skills/Experience:

  • 2+ years experience in a customer-facing role that includes Inbound or Outbound call experience.
  • Good understanding of the customer experience journey and how it can transform the business; eager to develop and identify patterns to support customers
  • Excellent instincts, problem solving skills, and an ability to read in between the lines (because sometimes customers don’t always know exactly how to describe their problems or needs).
  • Empathy and a unique ability to understand the needs of an international customer base (You have no problem speaking to customers whose first language isn’t English)
  • You are tech-savvy and are comfortable using social media
  • Strong project management and organizational skills
  • Commitment to help in building a global sleep technology company
  • Providing support in fluent English is a must.
  • Ability to build rapport with the customer is a must.

Benefits

Salary

Our salaries are competitive with industry standards. The salary will be commensurate with your work experience.

Remote Work Accommodation

We will ensure you have the right equipment and set up for a functional and healthy work environment.

Equipment and Tools

All employees have access to the right tools for the job including an Apple computer and software for working efficiently.

How to Apply

Follow the link below to submit an application. You will need;

  • LinkedIn Profile (link)
  • Cover letter
  • Recording the answers to the following questions in a video and submit with your application.
  • 1) What drives you?
  • 2) What is your strength? What is your weekness?
  • 3) What is your ideal trajectory in developing your career?
  • 4) Why do you want to work at Nora?

The Interview Process

  • Application Review – 1 week: We will carefully review your application.
  • Interview #1 – 40 mins: Introduction + Work Experience review. In a 40-minute video call, we will get to know you, and answer any questions you might have. We will dedicate 20 minutes to dive into your most relevant experiences.
  • Interview #2 – 1 hour: Your Work at Smart Nora. We will dive deeper into the work you will be doing at Smart Nora. Make sure you fully understand how you will be an effective member of the team and how your contributions will fit into our mission.
  • Culture and Talent Assessment – 1 hour We strongly believe in supporting you in finding meaningful work which is aligned with your strengths. This 1-hour activity will give you and us deep insights into your alignment with the team, the position, and your career.

Accommodations are available on request for candidates with special needs throughout the application process. Please let us know of any special needs in the application form.

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