Menu Service Specialist

Hires remotely
Anywhere 🌎
Type
Full Time
Opening date
Closing date
29 Dec 2021
Views
235

Founded in 2013 and based in Lafayette, Louisiana, Waitr operates an online ordering technology platform, providing delivery, carryout and dine-in options. Waitr, along with Bite Squad and Delivery Dudes, connect local restaurants and grocery stores to diners in underserved U.S. markets. Together, they are a convenient way to discover, order and receive great food and other products from local restaurants, national chains and grocery stores. As of June 30, 2021, Waitr, Bite Squad and Delivery Dudes operate in small and medium sized markets in the United States in over 900 cities.

Job Summary

A Menu Service Specialist contributes to the continued success of our restaurant partners by coordinating menu optimization and facilitating duties that support the execution of each restaurant’s menu. Some of those duties include, but are not limited to: onboarding new partner menus, enhancing restaurant partners’ order value, maintaining menu support, inputting images into menus and minimal photo editing. The specialist must portray excellent writing and interpersonal communication skills and must reflect the Waitr Holdings, Inc. core values.

Essential Functions:

  • Administers restaurant onboarding and menu entry
  • Helps drive increased restaurant revenue and order value through menu optimization
  • Maintains menu support from partner requests
  • Image and logo color correcting, cropping, re-naming.
  • Inputting logos and images into Waitr Dashboard and Bite Squad Admin Panel
  • Achieve high volume daily production goals and meet time-sensitive deadlines

Requirements:

  • High school diploma
  • Customer service experience
  • Proficient in Microsoft Office
  • Experience with Google Drive and Google Suite
  • Experience with iOS programs associated with Apple applications
  • Experience with Waitr / Bite Squad dashboard and admin systems
  • This is a full-time position that requires up to 40 hours per week with primary availability Monday – Friday days. Evening and weekend work may be required as job duties demand.

Additional:

  • Excellent verbal and written communication skills
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Self-motivated and able to thrive in a driven results environment
  • Ability to prioritize among completing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and project management skillsKeen attention to detail

Core Competencies

Nimble: You move fast and accurately in a dynamic environment.

Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.

Innovator: Generates and recognizes creative solutions in varying work situations.

Team Player: Collaboration and strong communication skills.

Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.

Results-Oriented: Productively focuses time and resources on activities to produce quality results.

Forward-Thinking: Problem solver, do whatever it takes attitude.

Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.

Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.

AAP/EEO Statement 

Waitr, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Waitr, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Waitr, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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