Client Services Agent

Hires remotely
Anywhere 🌎
Type
Part Time
Opening date
Closing date
3 Jan 2022
Views
231

We’ve all had the experience, when something goes wrong or we need help using a product or service it’s a CRUCIAL time. Maybe we’re feeling a little impatient, maybe we’re fine, but what happens when we try to reach out for customer support can make or break our opinion of that company! Great customer service can turn a frustrated user into a superfan – and that’s why we need you!

Please note this is a Part-Time position. Up to 25 hrs per week, availability within the hours of 2:00pm-11:00 EST Monday through Sunday. This is not a benefit eligible position. 

Bilingual in Spanish, Korean, Vietnamese or Mandarin is a plus.

This is a Remote (work from home) position.

RESPONSIBILITIES:

  • Respond to incoming support tickets (Zendesk) and incoming phone calls (RingCentral) with detailed information and precise communication.
  • Proactively think about how Peerfit can improve a user’s access to support channels.
  • Proactively think about ways the Peerfit product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact Peerfit in the first place.
  • Additionally, providing “passive” solutions so that it’s simple for a user to find a solution without emailing or calling support.
  • What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises.
  • Agents must enjoy the view from the weeds. You will be tasked with communicating Peerfit broadly and narrowly to individuals with varying experience with the Peerfit product.
  • An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem.
  • A patient listener who can decipher an individual’s question, especially when not stated explicitly.
  • Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation.
  • You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy.
  • The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry.
  • A detailed understanding of not only how Peerfit functions but why it functions in a specific way.

EXPERIENCE/QUALIFICATIONS:

  • Patience, grace, and a sense of humor
  • Excellent writing and communication skills
  • A knack for taking technical language and making it understandable
  • A passion for solving tough problems and proposing elegant solutions
  • A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
  • Customer Service experience
  • Experience in CRM software like Salesforce
  • Experience with Zendesk
Report job · Embed widget

How to apply

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=9129" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job