Technical Support Engineer
- Remote from
- 🌐 Anywhere
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 27 Apr 2024
- Industry
RESPONSIBILITIES:
- Support Desk Management:
- Diagnose and troubleshoot technical issues, including software, hardware, network, and other IT-related challenges.
- Respond to support tickets, emails, and phone calls in a timely and professional manner.
- Ensure all support incidents are logged and tracked to resolution in the support desk system.
- Process Documentation:
- Develop, write, and maintain standard operating procedures, manuals, and other documentation for IT processes.
- Regularly review and recommend improvements to existing processes to enhance efficiency and user experience.
- Facilitate knowledge sharing by regularly updating and distributing documentation among the team.
- Collaboration & Teamwork:
- Work closely with other members of the IT Operations team to address complex technical issues.
- Assist in the deployment, maintenance, and upgrade of IT infrastructure, tools, and systems.
- Participate in regular team meetings, contributing ideas and feedback to improve team performance and service delivery.
KNOWLEDGE AND SKILL:
- Strong knowledge of MacOS and Windows devices in a corporate environment.
- Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
- Strong written and verbal communication skills, with a keen eye for detail.
- Ability to prioritize and manage multiple tasks simultaneously.
- Familiarity with support desk software and mobile device management applications.
- Certifications like ITIL, CompTIA A+, or Microsoft Certified: Desktop Support Technician.
- Experience in creating and maintaining technical documentation.
- Familiarity with JumpCloud, ZScaler, Jira, Google Workspace.
- Passion for CrossFit and our mission to be the world’s leading platform for health, happiness and performance
EDUCATION/EXPERIENCE:
WHAT WE OFFER:
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FAQ
What position is CrossFit hiring for?
CrossFit is hiring a remote Technical Support Engineer from 🌐 Anywhere
What type of employment does CrossFit offer?
This is a Full Time role.
