SRE – Escalations

As a Site Reliability Engineer focused on escalations you will be working with and supporting the growing Infrastructure and Development Escalation team to ensure the availability, reliability, and security of our platform’s automated cloud infrastructure. As an engineer you will have many opportunities to expand your skill set and advance your career while you work alongside the larger, distributed team to improve the business of learning in the cloud environment.

Job Requirements:

• Experienced in:
• Debugging, maintaining, monitoring, and testing in a production cloud infrastructure.
• Capturing, organizing and prioritizing production bugs and regressions.
• Keeping complex infrastructures up-to-date and available.
• Working as part of a team on a shared codebase.
• Container-based deployment (e.g. K8s).
• AWS and its various offerings.
• At least one flavor of linux and its setup and maintenance.
• Maintaining a production application across multiple regions.
• Fluent with one scripting language (e.g. bash, python, ruby).
• Fluent with Node.js

As an Escalations Engineer, you will:

• Work closely with the escalations team to resolve platform issues.
• Closely monitor, categorize, and resolve issues that affect platform availability.
• Understand the requirements and challenges of debugging applications in the cloud.
• Gain an understanding of our AWS-based infrastructure.
• Be mindful of risk-management and testing new production changes thoroughly.
• Automate your problems away.

As an Engineer, you will:

• Contribute to, maintain and refactor Thought Industries’ internal codebase.
• Communicate and collaborate well as a member of a distributed team.
• Take a pragmatic and thoughtful approach to solving problems.
• Be a self-starter who can take a challenging task and run with it.
• Care about the quality of your work.
• Have empathy for your users and team.
• Enjoy learning new skills and building solutions to difficult problems.

About Thought Industries: 

Headquartered in Boston, Massachusetts, Thought Industries is one of the world’s fastest-growing online learning companies in the U.S. We are helping consumer brands and for-profit learning organizations change how they build, deploy and grow online learning businesses. Today, hundreds of customers and brands are using the Thought Industries’ Learning Business Platform to transform the way they reach, teach, and engage audiences.

We are a growing, well-funded technology company, with a talented team and a clear vision. This is a unique opportunity to take a lead role at an exciting SaaS software company with a robust cloud-based platform. We hire talented people who are self-motivated and team orientated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.