Hi, I’m Nat, VP of Customers at Customer.io. We’re looking for Customer Success Managers to join our growing team.
As a Customer Success Manager at Customer.io, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers. Tasked with getting general or strategic questions answered for new customers, you’ll collaborate with technical support, sales, and engineering (when appropriate).
We don’t need you to be an expert at marketing – but rather, an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won’t necessarily be a data or technical expert but will be keen to get a good understanding of our app so that you can take a use case and leverage our features to make your customer successful.
You’ll be working with our customers who opt into a Premium plan with us, and closing their renewal plans when the time comes.
Some things you’ll do:
What we’re looking for:
Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,200 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $57,000 – $72,000 USD depending on experience and subject to global market rate adjustment.
Benefits at Customer.io include:
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below by 5pm PST on November 12th and tell us why you’re interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan respond to all applicants by November 17th with a status update about your application.
Here’s what you can expect from our hiring process:
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