Customer Experience Associate

Hires remotely
Anywhere 🌎
Type
Full Time
Opening date
Closing date
8 Jan 2022
Views
152

Peerspace is on a mission to bring people together. Our marketplace uncovers the world’s most unique spaces — such as lofts, rooftops, and photo studios — and opens them for people to book almost any activity. With Peerspace, guests have hosted weddings, photo shoots, team meetings, and more. In total, over 5 million people have attended a Peerspace booking, and we’re looking for people who want to help us reach the next 50 million.

Peerspace is looking for a customer support and escalations professional to join the growing Operations Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team drives revenue and makes an immediate impact on our product through customer insights.

Opportunity:

  • Help build our customer support and success processes from the ground up, which means that there is no task too small nor too big for you to tackle
  • Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience
  • Identify and execute on opportunities to surprise and delight our hosts and guests
  • You will serve as a first point of contact for onboarding hosts or recommending locations and services to guests
  • Engage customers thoughtfully and professionally via existing and support channels (phone, email, live chat, etc.)
  • Drive improvements in the customer experience and our internal workflow

Requirements:

  • A passion for problem solving, interacting with customers, and teaching best practices to others on the team
  • Exceptional oral and written communication skills
  • Strong interpersonal skills
  • Comfort in prioritizing across potentially competing opportunities / demands
  • Technical aptitude and the ability to pick up new technology quickly
  • Bachelor’s degree from an accredited University

Bonus Skills:

  • Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Familiarity with CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce)
  • Previous, demonstrable experience with crafting online help resources
  • Previous experience with sales
  • Event planning skills

Perks:

  • Competitive salary with employee stock options and access to 401k and FSA/HSA
  • Medical coverage subsidized by Peerspace
  • Dental, vision, and disability coverage provided at no cost
  • Take-it-when-you-need-it vacation and sick days
  • $500 annual professional development allowance
  • 20% discount on all Peerspace booking

We are a remote first company and offer the following perks to ensure our team members have a comfortable and productive working experience:

  • Apple laptop, 4K display, and stipend to setup home office
  • Monthly cell phone and internet credit
  • Coworking membership (in lieu of home office)
  • Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)

Peerspace:

Peerspace is a platform that makes planning gatherings – starting with finding the perfect space – simple. Founded in 2014, Peerspace is a remote first company that maintains a strong company culture by gathering frequently in Peerspace locations. Our team members are currently located in San Francisco, Los Angeles, Chicago, and many other cities around the globe. The company’s investors include Google Ventures and Foundation Capital.

At Peerspace, we’re dedicated to creating a team that’s diverse, equitable and inclusive. Our workplace is a space where all team members are enabled to blaze their own trail, make things happen, and be recognized for taking pride in their work. We believe bringing together people from different backgrounds and identities makes us stronger and better serves the Peerspace community. We’d especially like to encourage applicants from different backgrounds, locations, and experiences.

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