Sr Product Experience Manager

Hires remotely
Salary, USD
120,000 - 130,000/yr
Full Time
Opening date
Closing date
12 Jan 2022

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

  • It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
  • We’re well backed & stable. We closed our $40M Series B fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
  • It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video from a company pitch we gave several years ago at Techstars.

Job Details

The Senior Product Experience Manager is a vital member of the small and fast-moving product team at Openly. In this role, you will be responsible for scaling and maintaining our core homeowners insurance product (B2B2C). This is a unique opportunity to scale a product in a market that has lacked innovation in decades.

Key Responsibilities

  • The internal advocate for our agents, customers, and users by ‘getting out of the building’ and into their world
  • Develop expertise in our agents’ processes and identify opportunities where Openly can improve the product experience.
  • Validate your hypotheses with a variety of prototypes and stakeholder-feedback strategies.
  • Drive the product strategy and roadmap for the homeowner’s core product experience.
  • Prioritize and guide the work in a cross-functional outcome-focused team that includes Design, Engineering, Agent Experience, Operations, Marketing, and Business Development.
  • Leverage tools such as GitLab, Shortcut or JIRA, analytics platforms, Figma, and Notion to create meaningful customer solutions.


  • 4+ years of Software Product Management experience shipping products that drive positive business impact and customer outcomes.
  • 1+ years of experience with the insurance industry and insure-tech
  • Prior background in procuring and analyzing qualitative and quantitative data to drive business decisions
  • A curious mind; you proactively seek out ways to engage customers and foresee challenges
  • The ability to thrive in a fast-paced, rapidly changing, outcome-focused environment
  • Experience working with designers and developers to deliver impactful solutions that drive business and customer success
  • Ability to focus on deliverables that drive desired outcomes
  • Ability navigate ambiguity in a fast-paced environment

Bonus Points

  • Experience in a high-growth scale-up environment
  • Experience building APIs and/or API integrations
  • Familiarity with user-experience design practices
  • Experience with product analytics tools such as Amplitude, Pendo, Mixpanel, Full Story, or other

Benefits & Perks

  • Base Salary: $120,000-$130,000, corporate bonus program, equity position in a start-up company
  • Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
  • Company-paid 12 weeks parental leave policy
  • The company fully embraces the “work-from-anywhere” mentality, even before COVID restrictions.
  • Paid Time Off
  • Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

Report job · Embed widget

How to apply

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Product & Operations

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job