Join the Nation’s premiere brand for bath and kitchen and discover a luxury work experience where diverse ideas are met with enthusiasm, and where you can be challenged to learn and grow to your full potential.
The Team Lead, Client Support is an important new role, supporting the company’s streamlined service model! This position will provide superior customer service within established company guidelines and procedures and will support the sales efforts of a designated region within our Residential Sales Channel; managing non-client facing sales support tasks for order management and solving escalated client issues, all while elevating the service experience. The Team Lead will work closely with the region’s Manager and Client Support Specialists to prioritize daily work, regional reporting/metrics, and take part in ongoing training effort for Client Support team in the region.
The right candidate will approach the role with a mindset for process improvement, and will ensure delivery of an elevated and streamlined service experience for clients and supported showrooms.
True to Waterworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate’s contribution toward delivering beautiful, innovative, luxury products while providing superior customer service. We offer our associates training on all three brands under the Waterworks umbrella, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package including 401k.
*strong internal candidates identified
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