Sales Support Representative

Remote from: USA
Job function: Sales
Job type: Full Time,
Job posted: 12 Nov 2023
Apply before: 12 Dec 2023
Industry: Wholesale

Ferguson's services & programs are tailored to your business needs

Wholesale
1953

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative. This role is Remote or Hybrid in accordance with company policy.

Schedule: M-F 11:00am – 8:00pm EST (schedule may vary depending on candidate’s location/time zone).

Pay Rate: Starting at $18.71/hr.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

Prior sales and/or customer service experience is preferred.
Exhibit strong skills for sales, including the ability to upsell.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range:

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

$18.71 – $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Apply now >