Fraud Operations Analyst

Remote from: Europe, France, Germany, Netherlands, Spain, UK
Job function: Product & Operations
Job type: Full Time,
Job posted: 12 Nov 2023
Apply before: 12 Dec 2023
Industry: Internet

Spend less. Travel better.

Internet
2007

Actively Hiring

We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team. The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team. This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain. If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply.

What would your day-to-day look like

Customer Success Communication:
Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally.
Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues.
Maintain a customer-centric approach while addressing fraud concerns, ensuring a positive customer experience.
Fraud Process Management:
Develop and optimize processes for handling fraud requests, ensuring efficiency and accuracy.
Investigate and analyze suspected fraudulent activities, making data-driven decisions to prevent and mitigate risks.
Monitor and report on key fraud metrics and trends, identifying areas for improvement.
Relationship Management:
Cultivate and maintain strong working relationships with third-party fraud prevention vendors and partners.
Collaborate with vendors to leverage their expertise and tools in the fight against fraud.
Evaluate vendor performance and recommend changes or improvements as needed.
Project Management:
Lead and coordinate fraud prevention projects, from planning and execution to monitoring and reporting.
Collaborate with cross-functional teams to implement fraud prevention measures and strategies.
Ensure projects are completed on time and within budget, delivering measurable results.

Qualifications

Bachelor’s degree in a related field.
Proven experience in fraud prevention or related roles.
Proficiency in project management methodologies and tools.
Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
Excellent communication skills, both written and verbal, for effective customer interactions and vendor relationships.
Familiarity with fraud detection software, tools, and industry best practices.
Detail-oriented with a commitment to maintaining data confidentiality and integrity.
Ability to adapt to a fast-paced, evolving environment and work well under pressure.
Experience in the payment, e-commerce or travel industry is a plus.

Benefits

Well-funded and proven startup with large ambitions, competitive salary, and equities (stock options, RSU)
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
An entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact

More about Hopper

At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded over 100 million times and continues to gain market share globally.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells $6 billion worth of travel and travel fintech every year; 2022 sales were up 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.

The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent around 50% of Hopper’s total app revenue.

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