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Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips.Β Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.Β You may contact 888-367-7223, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But itβs not just what we do, itβs who we are. We are 80,000, wonderfully unique individuals, with two things in common:Β An unwavering sense of purposeΒ and a relentless determination to deliver on our customersβ needs. Itβs what inspires us to create meaningful solutions β the kind that make a real difference β when it matters most.
The world and our customersβ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatβs why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philipsβ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, youβll be working towards creating a better and fairer future for all.
The Customer Success Manager is responsible for leading, driving, and delivering the Philips Teleradiology Services customer success strategy, as well as for defining, optimizing, and controlling the relevant processes to deliver great customer experience across stages. The Customer Success Manager is an analytical-driven professional that proactively utilizes business and customer metrics to anticipate customer needs and improve the companyβs customer success and growth strategies. The Customer Success Manager leads and mentors the Client Services team while ensuring cross-departmental collaboration to improve the customer experience resulting in increased customer satisfaction, customer retention, and customer expansions.
You are responsible for
To succeed in this role, youβll need a customer-first attitude and the following
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility withΒ collaboration to deliver great outcomes for our people andΒ our customers.Β We areΒ embracing an approach wherein weΒ spend more time together than apart β which for full-timeΒ employees translates to an average of at least 3 daysΒ working from the office and up to 2 days from home β forΒ our hybrid roles.β
Hybrid work flexibility means people can meet the changingΒ demands of work and home in the most balanced,Β productive, and healthy way.
Our hybrid working model is defined in 3 ways:β
We believe in the importance ofΒ impactful collaboration:Β There’s a certain energy when everyoneβs in the same roomΒ that can heighten idea generation and creative frictionΒ needed for problem-solving.
WeΒ embrace flexibility:Β Choosing where, when, and how toΒ work can vary according to task and team schedules.Β FlexibilityΒ isnβtΒ office or online, it means choosing the spaceΒ that works best for you, your teams, and our customers on aΒ case-by-case basis.Β β
We want toΒ be at our best:Β The way weΒ work,Β and ourΒ workspaces are designed to support our well-being, offerΒ career advancement opportunities, and enable us to be atΒ our best. β
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Philips is hiring a remote Customer Success Manager from USA πΊπΈ
This is a Full Time role.