Tier 1 Technical Support Specialist

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful.

The Technical Support Manager manages a team of Technical Support Engineers (TSE’s); acts as a mentor and coach to team members. Ensures the team delivers the highest quality of support to our customers.

The Senior Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on best practices for Splunk Cloud and Enterprise deployments.

You’ll play a pivotal role in our team, working closely with our potential and existing customers. You’ll leverage your deep understanding of their business challenges and your passion for visual collaboration to craft and demonstrate innovative solutions that drive immediate and long-term value.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.

You are fascinated by security and red teaming. The idea of studying the past attacks excites you.

Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, and find a path to financial sustainability at a time when local journalism faces immense challenges.

Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments.

This Technical Implementation Consultant role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.