About Evolent Health
Changing the health of the nation by changing the way health care is delivered.
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
As a member of the IT End User Services team, the IT Tier 2 Specialist is instrumental in improving how we deliver support services to our colleagues. This role is for you if you have a passion for serving customers with an ability to adapt quickly and engage in both IT problem resolution and problem prevention.
This position will collaborate with various teams across End User Services as well as work closely with the Digital Employee Experience and Networking teams when needed to ensure a complete resolution to open issues.
Ability to communicate and work with technical and non-technical audiences, including the ability to modify communication style to match the appropriate level of the audience targeted, with strong understanding of the impact of a message on the organization or customer is required.
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
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