We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a Customer Success Manager. This position is remote-friendly.
Position Overview:
As a Digital Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & one -to-many customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.
Primary Responsibilities:
- Engage economic buyers and license administrators to activate production licenses through a personalized experience.
- Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, 1: Many, Blogs etc.)
- Document verified outcomes with customers to help with account expansion.
- Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
- Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.
Qualifications:
- Minimum 2 years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role.
- 1 years’ experience in Data Analytics or related Data Management field.
- Have a growth mindset that see’s change as a positive & is comfortable with failing fast.
- Ability to learn analytics software.
- Ability to manage 50+ accounts at different stages in their lifecycle.
- Comfortable exploring data to uncover new customer insights.
- Leverages customer insights to create solutions to scale customer success motions.
- Sharing & reporting on the impact of your customer-facing activities.
- Ability to quantify & communicate customer outcomes internally & externally.
Valued Skills:
- Fluent in English and Spanish/Portuguese (bonus).
Compensation:
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The “On Target Earnings” (OTE) for this role in Southern California, Colorado, Washington, Rhode Island, New York City, and Northern California is $132,700 – $175,800.
In addition, you may be eligible for additional compensation, such as stock grants. Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.
Interested? Learn more and apply today at alteryx.com/careers!
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.