As an Inbound Support Guide, you will be responsible for ensuring we are delivering on our customer experience promises. You will join a team of 10-15 guides who support existing and potential GoDaddy customers via inbound telephone calls with potential communications via SMS. Do you love guiding customers to success by solving difficult technical issues? Do you have a passion for delivering a world class customer experience? In this role you will provide an exceptional GoDaddy customer experience (WOW Experience) to every customer.
While our Center of Excellence is located in Arizona, this position is a fully remote role and open to the following additional states: Alabama, Arkansas, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana. Hawaii, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.
What you’ll get to do
Your experience should include
You might also have
We’ve got your back… Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.
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