Outbound Call Center

Hires remotely
Type
Full Time
Opening date
Closing date
19 Jan 2022
Views
109

The Nielsen Research Interviewer role is a full time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen Ratings survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.

Position Details:

This is a full time work from home position. In order to work from home you must meet these requirements:

  • Must be within a commutable distance of the office location (Columbia, MD, Dallas, TX, San Antonio, TX or Tampa, FL)
  • Able to connect to High Speed Internet in your primary residence with minimum speeds of 80 mb
  • Able to connect directly to a router/modem with Ethernet cable
  • You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.

What are the Benefits? Full benefits package available on day 1 of employment

Schedule Requirements 

  • Flexible Schedules: AM, PM or combination
  • Type of shift: Multiple shifts (AM, PM)
  • One weekend shift required each week (Saturday and/or Sunday)
  • 5 shifts per week
  • 40 hours per week

 Job Details: 

  • Practice exceptional customer service and telephone techniques
  • Follow strict guidelines for obtaining consistent unbiased data
  • Deliver verbatim scripts for portions of a survey
  • Maintain participants engagement throughout a short or medium length survey with low to medium complexity
  • Maintain patience and professionalism throughout surveys
  • Ability to listen to and accurately capture respondent answers over the phone
  • Persuade reluctant respondents to participate in surveys and diaries
  • Maintain confidentiality of procedures, scripts and respondent information
  • Meet quality assessments standards and call monitoring requirements
  • Maintain center standards for performance and productivity

Position Qualifications

  • Required: 2 years call center experience
  • 18+ years of age
  • Computer and typing skills (Data entry)
  • High School diploma or GED equivalency
  • Bilingual (Spanish and English) premium paid to those that qualify
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