Customer Success Mentor

As a part time Customer Success mentor, you will be responsible for fellow success by helping them develop their interviewing skills through a variety of online sessions. You will work cross-functionally with our career mentors and sales mentors to provide up-to-date, relevant information to help our fellows not only pass interviews but gain confidence in their abilities!

Qualifications

• You are excited at the chance to shape the skills, minds, and trajectories of the newest generation of tech sales and customer success people!
• 3-10 years of experience as a Customer Success Manager or Customer Success leader at a SaaS company
• Experience hiring, managing, and/or training Customer Success Managers
• Understanding of common CRMs and other tools/processes used in sales or customer success
• Experience with teaching, career advising, and mentorship in an educational setting
• Flexibility to work more than 10+ hours per week when business needs warrant
• Prior start up experience is preferred

Responsibilities

• Provide 1-on-1 mentorship on your own schedule (minimum 5 hour commitment)
• Mentors will need to commit a few hours per week preparing materials, leveraging existing Pathrise curriculum content and responding to fellow’s emails
• Work alongside Pathrise Mentors and learn how to best meet the needs and learning styles of your fellows
• Guide fellows through both technical and behavioral aspects of the job search
•  Facilitate a thoughtful and inclusive environment for all fellows to learn and grow in their technical skills to achieve great results and land the job of their dreams!

What’s in it for you?

• Be a mentor to individuals who want to break into or accelerate their career in the customer success space
• Build relationships with awesome fellows and really make a difference to their careers and their lives!
• Flexible schedule and remote work
• Be a part of a really fun and mission driven organization!
• Hourly compensation of $35 – 55/hr contingent on experience and level of commitment (pro mentor vs. ad hoc mentor)

Pathrise values…

• Your work-life-balance: we are a start-up and we do work hard but we also know the balance between working hard and burning out. We value our employees and that’s why we have these added employee benefits: an employee wellness stipend, unlimited paid-time-off and remote work or flexible work is available for most positions.
• Growing employees: we value giving and receiving feedback (constructively) and we value continuous improvement. We want you to grow professionally and we include a professional development stipend to help you achieve that.
• Diversity, equity and inclusion: we value people, opinions and thoughts from diverse backgrounds. Our culture is built upon the pillar of ‘DEI is not a separate initiative from Pathrise it is a part of Pathrise.’ We invite all to share their stories and we believe that it is through acceptance and curiosity that we can create a diverse, equitable and inclusive workplace.