Customer Service Rep

Hires remotely
Type
Full Time
Opening date
Closing date
21 Jan 2022
Views
231

As Customer Service Teammates we are able to support eBay customers and tackle their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent about eBay along the way!

This Role:

  • Supports eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.
  • Provides engaging and compassionate customer service within a dynamic call center environment
  • Effectively utilizes written and verbal communication to serve eBay customers
  • Establishes and maintains customer trust
  • Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
  • Makes independent and insightful decisions keeping customer and company needs in mind
  • Engages in weekly development sessions with Team Leaders and Coaches
  • Maintains high performance metrics including quality, adherence, and customer satisfaction

You Are:

  • A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
  • Proficient in computer setup and technical troubleshooting
  • Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
  • Skilled and insightful to the needs of customers
  • Comfortable in a dynamic, fast-paced working environment.
  • 2+ years of call center or customer service related experience

Work from Home Requirements:

  • Must Be Located within 50 miles of San Antonio, TX.
  • Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
  • Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

Our Benefits:

  • Starting pay of $16.50/hr with differentials for swing and weekend shifts
  • Benefits on Day 1 (Medical, Dental, Vision Insurance)
  • 16+ Days of Paid Time Off
  • eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
  • Teammates receive quarterly performance bonuses and yearly performance raises
  • And many more at ebaybenefits.com

What is Next?

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment.

Report job · Embed widget

How to apply

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Customer Service

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=9788" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job