Hello, prospective pickle! We are looking for an amazing Director of Customer Success to join our team and help engage and grow our customers throughout their Design Pickle journey. The ideal candidate will be an experienced leader and operator and possess a commitment to delivering the best possible customer experiences to drive adoption, growth, and advocacy. Based on the evolving needs of our customers, you will partner with Sales, Marketing, Product, and Engineering teams to develop better solutions, tools, and services to improve our products and enhance our customer experience.
It is the Customer Success team’s job to ensure our customers get the best Return on Investment from their investments with Design Pickle and we remain committed to being a trusted creative partner for our customers.
If you have ever wanted to make a significant contribution and help shape the trajectory of a startup, this role is for you!
Reports to: Vice President of Product and Technology
On a daily basis, works closely with Marketing, Sales, Finance, and Executive Leadership
Location: Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona.
Who We Are Looking For
First, Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for a passion and interest in something though because our employees’ uniqueness is what helped make us the great company we are today.
We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.
Specific to your role, we’re looking for individuals who have…
Bonus Pickle Points:
Key Objectives and Responsibilities
As a fast-growing company, our roles are always evolving. However, we want you to know exactly what you’re walking into. In the first 90-days, here is a preview of what’s expected:
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