Client Success Associate

Hires remotely
Full Time
Opening date
Closing date
23 Jan 2022

As a Client Success Associate, your main function will be handling and fulfilling day to day operational queries or issues that arise from our clients. This position will be responsible for responding to ad-hoc client queries, shaping and managing client expectations, recommending solutions, and liaising with the Client Success Supervisor and the operational teams to address any issues. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we’d be honored if you’d join us.

This Is What You’ll Be Doing:

  • Supporting client and internal team requests
  • Working with Supervisor and operational contacts to resolve any client needs
  • Understanding the behaviors that impact client satisfaction
  • Working with Client Success Partners with the client relationship
  • Training new contacts to use the Sterling systems
  • Providing guidance to new and current clients about the Sterling procedures and services, including explanations of results received

This Is The Job For You If You:

  • Can be a team player and must have strong Customer Service skills
  • Have strong interpersonal and excellent communication and professional writing skills
  • Can analyze a situation and respond quickly in a courteous and professional manner
  • Quickly learn and understand all aspects of the fulfillment process and be able to effectively explain them to the requestor
  • Are a self-starter and have an ability to see processes through from start to finish
  • Work well under pressure and with time-sensitive projects
  • Handle escalated issues in a timely and professional manner and remain calm under pressure
  • Can prioritize tasks and respond/escalate issues appropriately
  • Possess exceptional follow-up skills and make sure issues are resolved successfully

This Is What We’re Looking For:

  • Prior professional work experience preferred
  • Desire to pursue a career in Client Success (formerly Account Management) preferred
  • Must have documented experience working on client facing projects
  • High school diploma or equivalent
Report job · Embed widget

How to apply

Personalised job alerts

Set up personalised e-mail alerts about similar jobs.

See a few more

Related jobs in Sales & Marketing

Report this job

The employer won't know who reported this job. Contact your local law enforcement for immediate help if someone is in danger or the victim of a scam.
All Job Ads are subject to Jobicy's Job Posting Policies. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by Jobicy. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job