DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the worldโs #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify peopleโs lives.
The Technical Customer Success Manager (TCSM) is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation and installation. The TCSM maintains all aspects of the technical relationship from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering & sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer. The TCSM will handle all of their customer’s cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, leading sensitive and business critical issues impacting either the customer’s business or impacting DocuSign’s relationship with the customer, and doing everything possible to bring a speedy resolution to the issue.
This position is an individual contributor role reporting to the Manager, TCSM.
Remote:Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.
Basic:
Preferred:
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whatโs right, every day. At DocuSign, everything is equal.
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DocuSign is hiring a remote Technical Customer Success Manager from ๐ LATAM, ๐ง๐ท Brazil, ๐ฒ๐ฝ Mexico
This is a Full Time role.
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