Customer Support Engineer – East Coast

Annual salary, USD
85,000 - 105,000
Job function
Technical Support
Job type
Full Time,
Job posted
Apply before
6 May 2024
Industry
Computer Software

About Starburst Data

Analytics Anywhere

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 7am – 4pm EST.

As a Customer Support Engineer at Starburst you will

  • Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
  • Contribute to our customer-facing self-serve knowledge base
  • Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
  • Enthusiastically participate in ongoing personal learning including active participation in team training and development
  • Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for

  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

Apply now >

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Technical Support

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Starburst Data hiring for?

Starburst Data is hiring a remote Customer Support Engineer – East Coast from 🇺🇸 USA, 🇨🇦 Canada

What type of employment does Starburst Data offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy+

284 subscribers are already enjoying exclusive, experimental and pre-release features.

Free

USD $0/month

For people just getting started

Unlimited applies and searches
Access on web and mobile apps
One active job alert
Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

Ad-free experience
Up to 10 active job alerts
Personal career consultant
Go to account ›