Customer Experience & HR Professional

Rate
$12 / hour
Work schedule
Contract
Part Time
Views
135

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About me

Augustine is a strategic and innovative young professional who translates business vision into initiatives that improve performance, profitability, growth, and employee engagement with extensive experience in service delivery and 2+ years in Marketing and Communications.

Articulate, energetic, and resilient with exemplary passion for developing business relationships, cultivating partnerships, and growing businesses including experience in employee recruitment, staff development, mediation, and conflict resolution.

Language proficiency:
English

Professional area

Customer Support


Skills

AdaptabilityAttention to DetailsInterpersonal SkillsPro-activityProblem-solvingTeam playerTelephone Etiquette


Education

2019 - 2022 B. Sc Mass Communication & Media Studies at National Open University of Nigeria (NOUN)

A degree in Mass Communication is an interdisciplinary course of study and opens up doors to a spectrum of careers, from advertising and broadcasting to public relations, journalism, and publishing.



Experience

Aug, 2017 - Jan, 2018 Support Intern at West Africa Vocational Education (WAVE)

West Africa Vocational Education(WAVE) is an establishment that works to tackle youth unemployment. While interning at the Organization, I had the major responsibility of sorting, inputting, and analyzing of data. Alongside collecting of client’s feedback to improve our service delivery.


Jan, 2018 till date. Customer Experience Manager and Marketing & Communication Associate at Smoothie Express Limited

Having gotten a promotion 9 months in, I am responsible for managing the affairs of all of the Customer Service Representatives in the use of the CRM and effective resolution of customer concerns and ensuring that this impact keeps them returning.

As a result of my exceptional service delivery. I was sponsored and awarded a certificate of Customer Service Excellence and Business Communication.

Alongside creating communication for our various channels such as Newsletters, SMS, Social Media e.t.c, and making media appearances, I co-ordinate B2B & B2C relationships.



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