Senior Technical Support Engineer

Location
Bangkok
Rate
$20 / hour
Work schedule
Contract
Full Time
Part Time
Temporary
Views
47

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About me

I have been working as a Technical Support Engineer with various IT industries for more than 10 years supporting customers in EMEA, US as well as in APAC, such as a Senior Technical Support Engineer at Veritas Technologies LLC, an Associate Technical Support Engineer at Nexsan Technologies, a Technical Support Specialist at Seagate, a Senior Technical Support Engineer at APC by Schneider Electric.

Language proficiency:
EnglishThai

Professional area

Customer Support


Skills

LinuxSANStrong problem-solving and troubleshooting abilitiesVMware VSphereWindows


Education

January 2018 to October 2018 Bachelor of Science in Applied Computing, incomplete at University of Buckingham

Incomplete withdrew after 2 semesters.


June 1989 to May 1991 Technical Diploma in Electrical at Bangkok School of Industrial Technology

GPA 3.47



Experience

February 2021 - May 2021 Production Support Analyst at Verifone (Thailand)

● Supporting customers, products and services in a proactive and reactive manner.
● Managing complex support issues in a production environment.
● Working in Change Management, Problem Management, Incident Management and Release
Management processes.


August 2019 - November 2019 Infrastructure Consultant at Enterprise Software Consulting Co., Ltd

● Worked on Bank Technology Baselining project to review and analyze the current infrastructure landscape, document as-is findings, produce gap assessment and recommendation reports in preparation for Digital Transformation.


October 2015 - November 2017 Senior Technical Support Engineer at Veritas Technologies LLC

● Provides dynamic AutoSupport and Advanced Services by proactively monitoring identification of issues through heartbeats data from Veritas NetBackup and Backup Exec storage appliances worldwide in Tier 3 Security Operations Center (“SOC”) to diagnose a variety of potential issues, automated support case management, and guided workflow for faster issue resolution.
● Install, configure and troubleshoot NetBackup Storage in multi-platforms environments, such as VMWare vSphere, Windows server, Red Hat Enterprise Linux.


November 2014 - September 2015 Associate Technical Support Engineer at Nexsan Technologies, Inc.

● Install, configure, diagnose and troubleshoot Unified Hybrid NAS, SAN and Archive storage including Hardware, Software and Operating Systems such as configure RAID type, Storage caching, iSCSI, FCoE, NFS, SMB, High Availability in multi-platforms environments, such as VMWare vSphere, Windows server, Red Hat Enterprise Linux, UNIX and MacOS server.


February 2014 - November 2014 Technical Support Specialist at Seagate Technology LLC

● Install, configure, troubleshoot NAS and Storage on different OS platforms.
● Handled all warranty, complaints and technical troubleshooting issues.


May 2011 - March 2013 IT Service Desk Analyst at The Royal Bank of Scotland Group Plc

● Responsible for day to day Desktop End User Support and Services, Service Desk Support functions, Desktop Support, System Request and System Access Management.
● Configure, deploy, maintain, troubleshoot and resolve problems associated with computer workstations, including Windows Server, Desktop Virtualization, XenDesktop and XenApp, Applications, laptops, printers, mobile devices.


December 2010 – April 2011 Technical Engineer Team Lead at HUAWEI INTERNATIONAL PTE., LTD.

● Proposed and Implemented Business Processes for WiMAX project.
● Supervising and coaching Network Surveillance and Helpdesk Engineer.
● Provisioned WiMAX Core Network such as Layer 2 switches, Layer 3 switches, routers,
ASN-Gateway, Elog servers, Firewalls, WiMAX based stations.


March 2006 – December 2009 Senior Technical Support Engineer at APC by Schneider Electric

● Provided Post and Pre-sales support for InfrastruXure Central, InfrastruXure Manager, Environment Monitoring System.
● Setup and configure networking products such as InfrastruXure Central, Netbotz.
● Provided management product training such as InfraStruXure Central, Netbotz in datacenter.


September 2003 – February 2006 Helpdesk Specialist at IBM (MALAYSIA) SDN., BHD.

● Provided IT Desktop technical support to IBM business users (IBMers).
● Install, configure and administer Windows Server.
● Monitored incidents from servers and network related issues and worked with third level support to resolve issues.



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