Customer Service Representative

Location
India
Rate
Undisclosed
Work schedule
Full Time
Links
Views
44

Make an Offer

You must have at least one open position.

Log in as an employer. If you don't have an account, post a new job.

About me

My name is Ridhima and I am a Sales and Process Management professional with 9+ years of work experience with Good Communication skills and expertise in account management, process management and customer service. I have experience in client management – customer service and upselling and cross selling products to new and existing clients.

Language proficiency:
EnglishHindi

Professional area

Customer Support


Skills

Customer RetentionExcellent Communication skillsGood Typing Speed


Education

2010 - 2013 Graduate - Bachelor of Commerce at Delhi University

2009 Financial Marketing Management at St. Marks Senior Secondary Public School


Experience

07 - 2011 - 09/2014 Equifax - Customer Service Professional at Sitel India

• Customer service and account management.
• U.S Inbound Credit Bureau. Upselling of products, retaining customers based on plans and policies.
• Educating customers on credit reports and credit scores.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.


9/2014 - 08/2016 Travel Consultant-UK Travel Process at Southall Travel

• Customer service & account management for corporate travel.
• Managing over five corporate accounts.
• Expertise in Amadeus and Worldspan.
• Training & Hiring – Responsible for imparting soft skills training on telephone etiquettes etc. plus also hiring junior staff.


08/2016 - 12/2017 Sr. Business Development Lead at LIQUID HUB

• Customer service & account management.
• Lead generation, online marketing – including email campaigns.
• Inside sales for a range of products and services.


03/2018 - Till Date Client Servicing - Digital Marketing at Personiv

• Customer Service and Account Management B2B
• Profound Knowledge of Digital Marketing Software
• Scheduling clients appointments



Recommend this specialist