IT Customer Support, Web and Email Support

Location
Philippines
Rate
Undisclosed
Work schedule
Full Time
Views
16

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About me

11 years in IT Industry. Experienced Tier 2 Linux System Administrator focused on domain, web, and email, hosting. Interested in IT security and management and social engineering and customer service.

Language proficiency:
EnglishFilipino

Professional area

Admin & Virtual AssistantCustomer SupportDeveloper & EngineerWeb Analyst


Skills

CRMSCustomer SupportIT HelpdeskSystem AdministratorWeb and Email HostingWHMZendesk


Education

2006-2010 Bachelor of Science in Information Technology at Asian College of Technology


Experience

2019-Present Tier 2 Linux System Administrator at Dreamscape Networks

Provide level 2 supports for all types of website and email issues.
Knowledgeable in Domain, DNS, TCP/IP, HTTPS, SSL.
Administration of Linux cPanel (CentOS & Cloud Linux), WHM, and Plesk.
Responsible for system monitoring (Zabbix & Grafana), making sure that all services of a server are running and responding to maintain the SLA.
Use of the following, imapsync, rsync for email migration via Shell or Powershell.
Use of the following cPanel, Plesk, WHM, Zendesk, Virtuozzo, Grafana, and Zabbix for Network Monitoring, etc.
Use of the following imunify360 and Bitninja for security.
Takedown reported phishing websites or scan and remove malicious files via SSH.
Check logs notification generated by the server for a spamming activity or any brute force attempt.
Suspend compromised accounts related to malware-infected files, email spamming and educate the client about cyber threats and how to combat them.


2014- 2019 Domain Specialist at Dreamscape Networks

Manually fixed unregistered domain names.
Handles abuse cases such as fraud sites, Phishing, Copyright Infringement, and Defamation.
Coordinate with SOC, Fraud Watch International, Phishlab, and other organizations that protect against cyberattacks for website termination.
Get updated with all top-level domain new policies and make sure these policies are implemented and followed.
Process domain change of ownership following rules and policies to avoid dispute.
Assist Crazy Domains Technical Support with their domain issues until the issue is resolved.
Currently handling all domain concerns with Crazy Domains, Cheap Domains, Aust Domains, Vodien Singapore and its sub-brands, Whois AU, and DRS.


2010 - 2014 International IT Service desk at Qualfon

Single point of contact for all internal users, Qualfon clients, and corporate heads via multiple lines.
Provide 1st Level IT support and services regarding technical and non – technical assistance and daily operational procedures.
Active directory management (account unlock, password reset, Update users information)
Monitor network and server status in all Qualfon center by means of using Solarwind Networking Tool, report issues to IT Key personnel for any abnormalities detected.
Follow up procurement/purchasing department for new computer requests, peripherals, and any computer accessories until requests are delivered.
Support all centers 24/7 – 12 hours per shift
Maintain IT Helpdesk policies and Services.
Prepare daily and monthly reports.



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