Customer Experience Associate

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Undisclosed
Work schedule
Contract, Full Time, Temporary,
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About me

I am a reliable professional with a background in customer service well suited to the position of a customer service representative. I have worked as a call center agent handling inbound and outbound telephone calls and social media inquiries. I am friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations. I bring forth an In-depth understanding of sales techniques gained through my work experience while making outbound calls to upsell a product finance app and services to potential clients.
I am market-savvy and forward-thinking with a good understanding of call center operations and client preferences.


Professional area

Admin & Virtual AssistantCustomer SupportWriting & Content Creation


Skills

Active listeningFamiliar with CRM systems and practicesMS Office packagesOrganizationTime Management


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Experience

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