Customer Experience Associate

I am a reliable professional with a background in customer service well suited to the position of a customer service representative. I have worked as a call center agent handling inbound and outbound telephone calls and social media inquiries. I am friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations. I bring forth an In-depth understanding of sales techniques gained through my work experience while making outbound calls to upsell a product finance app and services to potential clients.
I am market-savvy and forward-thinking with a good understanding of call center operations and client preferences.