Global Head, Customer Experience

Experienced leader with a demonstrated history of leading high performance teams in both the SaaS and contact center industry (~15 years).

Strong focus on CX throughout the full Customer lifecycle and highly skilled in Operations Management, Account Management, Change Management / Business Transformation and Continuous Improvement.

Accustomed to working cross-functionally across regions and functional groups – Sales, Marketing, Product, Engineering, Business Operations and Customer Services and Support – to design and drive a world-class customer experience in fast-paced start-ups as well as high growth corporations.