Customer Service Representative

Rate, USD
Work schedule
Full Time,
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About me

Performance-driven Customer Service Representative who is willing to constantly go the extra-mile.

Professional area


Genesys CloudMicrosoft OfficeSalesforceSAPZendesk


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2016 November- 2018 January Customer service agent at Interswitch Kft

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information, register orders for the customers of a webshop, solving tickets in Zendesk

2018 March- 2019 March HelpDesk Agent at SYKES Hungary

Both front and back office tasks supporting petrol stations that are located in the UK: answering incoming calls and e-mail queries, preparing reports,processing invoices,

2019 April- 2020 September Customer Service Agent (Benelux and CEE region) at Eaton Enterprises

Managing orders which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims Handling complaints, arranging product substitutions and returns, initiation of billing, and internal and external correspondence

2020 October- 2021 November Senior Order Management Agent at SYKES Hungary

Dealing with escalations, supporting L1 agents in carrying out daily tasks

2021 November- Technical Support Representative at Mercedes-Benz Customer Assistance Center Maastricht

Creating cases, registering all activities using a ticketing tool, Resolving reported issues according to pre-defined use cases

Recommend this specialist

Recommend this specialist