Technical / Customer Support

Location
Italy
Rate, USD
Undisclosed
Work schedule
Full Time, Part Time, Temporary,
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About me

Customer focused, Friendly, and fluent in Italian with proven experience in providing technical support to dentists, hospitals, and resellers. I have previously assisted customers in resolving a vast range of hardware, network and software issues relating to Windows Server and Client PCs, patient management software, radiographic and 3D imaging devices.

I enjoy teamworking, have a passion for technology, I enjoy fault finding and I’m tireless, yet methodical when applying solutions.

I’m currently open to new opportunities and looking forward working in a team, gaining new skills and sharing previously learned knowledge.


Professional area


Skills

Active DirectoryAzureCustomer ServiceMicrosoft OfficeMicrosoft OutlookTCP/IPWindows Server


Education

January 2002 – August 2005 BTEC Advanced National Diploma at Ealing & West London College

BTEC ADVANCED NATIONAL DIPLOMA | EALING COLLEGE, LONDON
January 2002 – August 2005
Computing for Information Technology Practitioners

09/2019 Language Course at Technical Institute - Bramante Genga, Italy

Achieved level B1 QCER Italian Language Certificate

04/2016-06/2016 Adobe Cloud Course at Technical Institute - Bramante Genga, Italy

Advanced Adobe Cloud CC course covering Illustrator, After Effects, Adobe Premiere Pro, and InDesign


Experience

02/2022 Back Office Export Assistant at CVM Italia

o Registering new customers/ resellers to the company’s management software.
o Preparing and organising pick-ups for international shipping, monitoring and tracking consignments.
o Responding to requests via email and telephone.
o Preparing promotional material (PDF Brochures, interactive PDF data sheets and promotional videos).
o Creating and updating various user manuals (translated from Italian to English).

October 2019 – February 2021 Technical Support Specialist at Dentsply Sirona

o Providing remote 1st line technical support to dentists, external technicians, and dental suppliers in Italian language.
o Monitoring the status of open tickets and updating of tickets with clear information on solutions applied in the SalesForce CRM ticket management system.
o Assisting onsite technicians remotely with installation and configuring of radiographic and 3D imaging devices.
o Running diagnostics on radiographic devices to identify defective components, restoration of deleted or corrupt files, images, databases, and resolving communication problems over diverse network configurations.
o Building desktop PCs, configuring laptops for end customers, and carrying out repairs and upgrades.

10/2019 Technical Support Representative at Carestream Dental

o Providing remote 1st line technical support to EAMER (Europe, Africa & Middle East Region) dentists, hospitals, external technicians, and dental suppliers in English and Italian language.
o Monitoring the status of open tickets and updating of tickets with clear information on solutions applied in the Oracle – Siebel CRM ticket management systems.
o Assisting onsite technicians remotely with installation and configuring of radiographic and 3D scanner devices
o Running diagnostics on radiographic devices to identify defective components, restoration of deleted or corrupt files, images, databases, and resolving communication problems over diverse network configurations.

10/2013 Customer Service Assistant at Transport for London

o Assisting customers with travel queries and ticket purchases.
o Providing general travel information for tube and bus services.

05/2010 Hospitality Host at Merlin Entertainments

o Accompanying private capsule guests onto the London Eye, serving champagne, finger food and canapé.
o Maintaining a clean hospitality kitchen, replenishing wine fridges, and preparing hampers for private capsule bookings.
o Covering the main reception, and assisting customers with general queries and organising private capsule bookings.
o Ensuring safe boarding/disembarkation of London Eye visitors.


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