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Resourceful and high-performing Information Systems Analyst with over 14+ years’ experience with Tier I, II and III helpdesk support as well as 7+ years supporting healthcare applications. Motivated and analytical, with a natural ability for troubleshooting issues efficiently. Aptitude for overseeing project progress, identifying and supporting processes, and communicating approaches to produce high quality outcomes.
– Monitor cases for clients in SalesForce for multiple Hospitals and Clinics worldwide.
– Utilized Filemaker Pro Troubleshoot HL7 issues with clients with various remote utilities.
– Contracted to support a client store refresh which includes working with an on-site technician to replace existing hardware on-site. Hardware included IGEL workstations, credit card machines, racks, switches, patch panels, etc.
– Configured networked devices on the backend utilizing Cisco Meraki, USAePay, 8×8, and various other software.
– Provided support to both clinical and non-clinical applications, delivered implementations, upgrades, updates, and maintenance of applications and hosting servers for Cardiology and Neurology Departments.
– Collaborated with team members to roll out applications in newly acquired healthcare locations
– Created packages and supporting documentation for distribution with the LANDesk application
– Participated in Windows 10 rollout and O365 migration.
– Responsible for supporting 30+ Clinical applications to include server maintenance, upgrades/updates & rollouts. The majority focused on Neurology and Cardiology (PACS/DICOM).
– Continuously delivered daily Tier I & II technical support, including configuring, testing, and pushing software distributions. Managed hospital-wide Windows 7 rollout
– Established a schedule and notifications for the monthly maintenance of 50+ servers
– Designated MS Exchange Administrator, oversaw email migrations to O365
– Coordinated help desk team shift schedule, mentored and trained team members
– Awarded Employee of the Month, January 2016
– Effectively provided companywide Tier I and II support, including maintaining 1000+ workstations
– Designed and maintained company and affiliate websites
– Oversaw company-issued smartphones, including BlackBerry, iPad, and iPhone