Customer Success / Project Manager

Rate, USD
Work schedule
Full Time,
Invite to Job

Contact with talent

You must have an employer account and at least one active promoted job posted. If you don't have a listing, create one.

About me

Passionate puzzle solver who enjoys empowering people to do their best work. Experienced SaaS customer support with a background in agency account and project management.


Account ManagementChinese languageCustomer SuccessCustomer SupportEnglish languageMandarin (language)Project ManagementPython


2006/2010 BA, Political Science, International Relations at National Taiwan University


2021/2022 Support & Project Specialist at Mappedin

• Excelled at Mappedin products and empowered customers worldwide to succeed
• Gathered and reported customer feedback to enhance customer experience
• Improved customer satisfaction survey process and efficacy
• Analyzed and translated support data into actionable insights to refine customer delivery and success workflows

2018/2020 Campaign & Community Manager at Narrators

• Launched Narrators in Taiwan, grew influencer community from 0 to ~500
• Empowered Taiwan & Singapore content creators to amplify brands they resonate with
• Localized product and communication materials for Taiwan market

2015/2017 Brand Communications at HMM

• Repositioned the brand, boosted brand awareness locally and internationally across all channels. Wrote all content in English and Chinese as a marketing team of one
• Launched several products, including one NT$2.26m crowdfunded
• Enhanced customer experience, established and maintained business partnerships

2011/2015 Project Manager, Creative at Minimax

• Attracted 600m+ video views and 2x sales for Cornetto China for 2 consecutive years
• Carried out Pantene TVC project featuring 100 non-actors
• Raised awareness for Tide and Ambi Pur new launch with story-driven campaigns

Recommend this specialist

Recommend this specialist