Customer Success / Project Manager

Location
Taiwan
Rate, USD
Undisclosed
Work schedule
Full Time,
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About me

Passionate puzzle solver who enjoys empowering people to do their best work. Experienced SaaS customer support with a background in agency account and project management.



Skills

Account ManagementChinese languageCustomer SuccessCustomer SupportEnglish languageMandarin (language)Project ManagementPython


Education

2006/2010 BA, Political Science, International Relations at National Taiwan University

Experience

2021/2022 Support & Project Specialist at Mappedin

• Excelled at Mappedin products and empowered customers worldwide to succeed
• Gathered and reported customer feedback to enhance customer experience
• Improved customer satisfaction survey process and efficacy
• Analyzed and translated support data into actionable insights to refine customer delivery and success workflows

2018/2020 Campaign & Community Manager at Narrators

• Launched Narrators in Taiwan, grew influencer community from 0 to ~500
• Empowered Taiwan & Singapore content creators to amplify brands they resonate with
• Localized product and communication materials for Taiwan market

2015/2017 Brand Communications at HMM

• Repositioned the brand, boosted brand awareness locally and internationally across all channels. Wrote all content in English and Chinese as a marketing team of one
• Launched several products, including one NT$2.26m crowdfunded
• Enhanced customer experience, established and maintained business partnerships

2011/2015 Project Manager, Creative at Minimax

• Attracted 600m+ video views and 2x sales for Cornetto China for 2 consecutive years
• Carried out Pantene TVC project featuring 100 non-actors
• Raised awareness for Tide and Ambi Pur new launch with story-driven campaigns


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