Operations Manager

Rate, USD
$20 / hour
Work schedule
Full Time,
Invite to Job

Contact with talent

You must have an employer account and at least one active promoted job posted. If you don't have a listing, create one.

About me

I am Daniel van Dijk; I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more then ten years of experience in day-to-day business operations management in a BPO and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in business management and making organizations and people successful.

Professional area


Data AnalyticsHiringOrganizational SkillsProject Management


01-09-2011 / 01-06-2013 MSc at Utrecht University

Industrial and Organizational Psychology

01-09-2007 / 01-06-2010 BSc at Radboud University Nijmegen



01-02-2013 / 01-07-2022 Operations Manager at Continuum Global Solutions

Responsible for the call center and Backoffice customer service departments (100 FTE) of KPN (Dutch ISP), as a sourcing partner. Working on client relationship and satisfaction. Responsible for the Sales, Save and Backoffice teams and KPI’s. Analyzing reports and client processes and based on that determine future strategies.

Recommend this specialist

Recommend this specialist