Operations Manager

Location
Türkiye
Rate, USD
$20 / hour
Work schedule
Full Time,
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About me

I am Daniel van Dijk; I have a clear logical mind with a practical approach to problem solving and a drive to see things through to completion. I have more then ten years of experience in day-to-day business operations management in a BPO and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in business management and making organizations and people successful.


Professional area


Skills

Data AnalyticsHiringOrganizational SkillsProject Management


Education

01-09-2011 / 01-06-2013 MSc at Utrecht University

Industrial and Organizational Psychology

01-09-2007 / 01-06-2010 BSc at Radboud University Nijmegen

Psychology


Experience

01-02-2013 / 01-07-2022 Operations Manager at Continuum Global Solutions

Responsible for the call center and Backoffice customer service departments (100 FTE) of KPN (Dutch ISP), as a sourcing partner. Working on client relationship and satisfaction. Responsible for the Sales, Save and Backoffice teams and KPI’s. Analyzing reports and client processes and based on that determine future strategies.


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