Customer Support

Location
Spain
Rate, USD
Undisclosed
Work schedule
Contract, Full Time,
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About me

Exceptional verbal and written communication and interpersonal skills in spanish and english. Proactive, flexibility, passion for learning, focused on customers, resilience, result oriented, analytic mind, empathy, resourcefulness, technology. My goal is to deliver high value customer impact.



Skills

BilingualCRMCustomer SupportERP


Education

1992/1998 Engineer in Electronic at Santiago Mariño

Electronic Engineer degree


Experience

2022-present Support engineer at Concentrix

Remote support (in English) for top ERP/CRM application in the EMEA
region, via email, voice and video calls. Ticketing system use, analysis and
troubleshooting

2018-2022 Tech coordinator at Woonburo

Community Manager. Remote operation of sale and rental of real estate.
Customer Relationship Management, screening and filtering to get the best
possible renters for the owners. Managing the website

2017-2018 Operations Manager at Trigas Aruba

Sales and operations of a industrial gases, welding and safety company,
Customer Relationship Management: corporate and private. Administration,
personnel managing, inventory, hospital piping projects.

2016-2017 Tech consultant at Sama Corportation

In charge of the technical design of aeroponics project to be implemented
in Aruba, by the use of a aeroponic controlled computer system, remote monitoring and office network.

2016 Sales Executive at Digicel Aruba

Sales of ICT Solutions: Internet BIA & DIA, GSM Gateway, Cloud services,
NOC services, Hosted Exchange

2011-2016 Project manager at AIS Aruba

Project management, advisory, logistics, supply chain management, new
business lines.

2008-2011 Operations Manager at AIS Aruba

Operations, marketing and sales activities. Machinery purchase, shipping,
transport and logistics procedures. Maintenance and supervision on Lan, WiFi
& server. Business planning, quality assurance, forecasting, recruiting and hiring.

2003-2008 Logistic Coordinator at Telefónica Movistar

Coordination of contractors for installations and troubleshooting activities of
fixed corporate CDMA PBX landlines and internet broadband WLL

1992-2002 Network Administrator at INTesa Pdvsa

Administration of local network servers. Work on assignments generated
by the Project Department. PC Support L2. Supervised Network Cabling
installations. Maintain the Backup environment


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