Customer Support Specialist

Rate, USD
$15 / hour
Work schedule
Full Time,
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About me

Successful Customer Support Specialist with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Proficient in using communication and collaboration tools and applications:
● MS Application
● Trello
● Cisco Webex
● Google Suites
● Canva
● Zendesk
● Gorgias

Solid team player with an outgoing, positive demeanor and proven skills in
establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.


Customer ServiceData EntryEmail ManagementTroubleshooting


2001-2005 BS HRM at Polytechnic University of the Philippines


May 2022 -Jan 2023 Customer Delivery Specialist at Microsourcing Phils Inc. - Brosa Design

Arrange order deliveries, returns, and collection requests from customers and internal clients.
Resolved problems, improved operations, and provided exceptional
Carried out day-to-day duties accurately and efficiently.
Handled 10-20 calls per day to address customer inquiries and

Dec 2021- March 2022 Customer Support Representative at Bruntwork Manila - Brosa Design

Bruntwork – Brosa Design
Handles post-sales concerns and requests via email and receives
phone-in inquiries regarding current and active order from customers.
Recommended solutions to complex situations through research and
critical thinking and escalated customer to supervisor for enhanced
Supported customer questions and issues by gathering data, analyzing
needs, evaluating possible resolutions, and implementing the best solutions.
Documented customer interactions in the computer systems and assisted
cross-functionally with billing and technical support to deliver high-quality customer service.

March 2014- April 2021 Technical Support Specialist at IBM Business Services

Responsible for receiving and processing phone-in request on updating
service tickets with accuracy and in accordance to process guidelines
Sent and replied to email from vendors inquiring about maintenance
contract and service coverage
Acted as Point of contact in absence of Team Lead, managing
workforce and assigning duties

June2009 - Aug 2013 Universal Customer Service Representative, Customer Care Representative at Bayan Telecommunications Inc.

Responsible for accepting payment transactions and other tasks
include auditing and balancing financial reports
Procurement and liquidation of telephone and accessories
Provided frontline services include but are not limited to applications,
billing inquiries, payments, and sales to current and prospective clients
Offered a special retention program for subscribers requesting
termination of service

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Recommend this specialist