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Successful Customer Support Specialist with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Proficient in using communication and collaboration tools and applications:
● SLACK
● MS Application
● Trello
● Cisco Webex
● Google Suites
● Canva
● Zendesk
● Gorgias
Solid team player with an outgoing, positive demeanor and proven skills in
establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Arrange order deliveries, returns, and collection requests from customers and internal clients.
Resolved problems, improved operations, and provided exceptional
service.
Carried out day-to-day duties accurately and efficiently.
Handled 10-20 calls per day to address customer inquiries and
concerns.
Bruntwork – Brosa Design
Handles post-sales concerns and requests via email and receives
phone-in inquiries regarding current and active order from customers.
Recommended solutions to complex situations through research and
critical thinking and escalated customer to supervisor for enhanced
support.
Supported customer questions and issues by gathering data, analyzing
needs, evaluating possible resolutions, and implementing the best solutions.
Documented customer interactions in the computer systems and assisted
cross-functionally with billing and technical support to deliver high-quality customer service.
Responsible for receiving and processing phone-in request on updating
service tickets with accuracy and in accordance to process guidelines
Sent and replied to email from vendors inquiring about maintenance
contract and service coverage
Acted as Point of contact in absence of Team Lead, managing
workforce and assigning duties
Responsible for accepting payment transactions and other tasks
include auditing and balancing financial reports
Procurement and liquidation of telephone and accessories
Provided frontline services include but are not limited to applications,
billing inquiries, payments, and sales to current and prospective clients
Offered a special retention program for subscribers requesting
termination of service