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20+ years of Customer Service experience.
Extensive experience with high volume call centers.
Good experience with accounts payable/receivable from history. Experience managing a staff (15-25 people) from one of my FedEx positions.
A+ and Network+ certifications from Comp TIA
Answer calls from drivers, contractors, and Ground employees as a first point of contact in our office. Research broken meets and trailer issues in real time on the service sort at Wood. Perform administrative functions for management (filing & running reports), contact FleetNet re. breakdowns/follow-ups, enter IVMR’s, and perform tractor inspections for Quarterlies. Kept track of closed outbound yards within area to ensure the closed trailers make service as well as verify seals on outbound trailers to catch driver and linehaul errors. Utilize TMS to effectively assign, dispatch, track, estimate arrival times, and research loaded and empty trailers moving through the network. Made certain that drivers were current in their dispatches to keep visibility on all trailers as in addition to making sure that contractors are properly compensated. Communicate with the load sides in the hub to reduce the number of extraneous trailers loaded. Complete purchase setup and cover the purchase window when necessary. Perform tractor inspections and update the master list for DoT compliance.
Prepare itemized statements and record amounts due for late penalties Verify accuracy of billing data and resolve discrepancies in accounting records. Answer mail or telephone inquiries regarding rates, routing, or procedures. Confer with customers or supervisors to address questions, problems, or requests. Monitor personnel or equipment locations and utilization to coordinate service and schedules.