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Hardworking professional with over 15 years of experience and a proven knowledge of back-ofο¬ce operations, administrative support and customer service. Provide strong dedication in helping customers resolve issues and incomparable customer service, with a proven track record of strong multitasking skills and maintaining a polite attentiveness, and professional demeanor which allows me to excel in both team environments and alone. solve problems quickly and efο¬ciently, and well known as a team player with an eye for detail.
Anticipated Graduation Date of June 2025
Greet customers and ascertained what each customer wants or needs and established personal connections with customers, exceeding customer service expectations
Sell or arrange for delivery, insurance, ο¬nancing, or service contracts for merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Maintain records related to sales.
Compute sales prices, total purchases and receive and process cash or credit payment. Describe merchandise and explain use, operation, and care of merchandise to customers. Performed a full audit of inventory and sales reports, ensuring accuracy
Performed a full audit of inventory and sales reports, ensuring accuracy
Trained new employees in customer service script recitation, conο¬ict resolution, and data entry practices
Contact prospective customers to present information and explain available services.
Determine customers’ ο¬nancial services needs and prepare proposals to sell services that address these needs. Responded a large number of customer service inquiries, including a large percentage of self-service calls Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
Handled an average of 20% escalations per day, engaging with customers in a friendly, courteous, and professional manner
Contact prospective customers to present information and explain available services.
Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Handled customer inquiries, answered questions, and resolved problems in a timely manner
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Maintained customer database by entering and verifying customer information into the system.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Prepare invoices, reports, memos, letters, ο¬nancial statements and other documents, using word processing, spreadsheet, database, or presentation software.
personnel issues, and housekeeping, to aid executives. Compile, transcribe, and distribute minutes of meetings. Process payroll information.
Provide clerical support to other departments.
Manage and maintain Faculty and Residents’ schedules.
Make travel arrangements for executives. Act as Travel Concierge. File and retrieve corporate documents, records, and reports.
Attended and organized weekly meetings with management to coordinate and plan all projects
Maintained a high level of professionalism and provided excellent customer service to all clients/students/faculty