I’m a UX Masters’s student. I’m passionate about creating usable digital products.
Master of Science (MS)
Expected graduation date: January 2024
-Engage with members, utilizing technology and data to better understand member needs.
-Identify opportunities to streamline operations to support tooling for first-contact resolution and more efficient communications.
-Utilize UX research knowledge to identify pain points that members might encounter.
-Utilize UX Design knowledge to help with the creation of outreach campaigns.
-Collaborate in a virtual setting with team members daily.
Consistently demonstrated empathy towards members and their needs.
-Built and maintained relationships with cross‐departmental teams for the optimization of
-Provided training and guidance to new hires.
-Demonstrated adaptability in a fast‐changing healthcare start‐up environment.
-Evaluated online content according to a specifed criteria.
-Effectively performed strict time management in order to meet productivity requirements.