Customer Service Representative

Location
Philippines
Rate, USD
$7 / hour
Work schedule
Part Time,
Links
Show
Available for hire
Yes
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About me

Hello,

Thank you for checking my profile, below are some of my skills and strengths that may help your growing company.

I have been in the BPO industry for over 7 years now and is very well experienced on handling concerns via phone, email or live chat.
For over half of my work experience, I’ve been on the escalations team and has been handling customer complaints and mostly ending conversations with either a resolved case or a calm and satisfied customer.

Learning quickly is one of the reason why I’m able to handle customer concerns well.
I make sure to focus on understanding the company’s products and services first to make sure that I’ll be able to provide the best option to the customers that I’m dealing with.

I have experience using Salesforce, JobReady.RTO, LiveChat, Zendesk, Shopify and other CRM tools that are internal to the Companies that I’ve worked on before.

I’m looking forward to be part of your growing business.


Professional area


Skills

Admin AssistantCustomer and Client SupportCustomer CareCustomer ServiceCustomer SuccessTechnical Support


Education

2009 to 2013 Bachelor of Science in Computer Engineering at AMA Computer University

Experience

February 2020 to Present Customer Service Team Leader at AcquireBPO

• Team Lead (July 2022 to Present)
• Subject Matter Expert (October 2020 to July 2022)
• Student Services Officer (February 2020 to October 2020)
Campaign – Foundation Education

April 2018 to June 2019 Senior Customer Care Advisor at Concentrix

Campaign – Apple

April 2015 to February 2017 Senior Technical Support Representative at ResultsCX

Campaign – Comcast

December 2013 – October 2014 Technical Support Representative at Teleperformance

Campaign – Comcast

May 2017 to December 2022 Insurance Advisor at Sunlife on Canada Philippines

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Recommend this specialist