Customer Service Representative

Hello,

Thank you for checking my profile, below are some of my skills and strengths that may help your growing company.

I have been in the BPO industry for over 7 years now and is very well experienced on handling concerns via phone, email or live chat.
For over half of my work experience, I’ve been on the escalations team and has been handling customer complaints and mostly ending conversations with either a resolved case or a calm and satisfied customer.

Learning quickly is one of the reason why I’m able to handle customer concerns well.
I make sure to focus on understanding the company’s products and services first to make sure that I’ll be able to provide the best option to the customers that I’m dealing with.

I have experience using Salesforce, JobReady.RTO, LiveChat, Zendesk, Shopify and other CRM tools that are internal to the Companies that I’ve worked on before.

I’m looking forward to be part of your growing business.