Head of Customer Experience

Location
Türkiye
Rate, USD
Undisclosed
Work schedule
Full Time,
Links
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Available for hire
Yes
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About me

– I lived and worked over 3,5 years in Dublin/Ireland.
– I am a verified Business and Personal Coach.
– My native languages are German and Turkish. I speak fluent English.
– I am a high qualified person with experiences in different fields and countries.
– The quality of the interactions with customers increased in every company I worked.
– At Indeed (Dublin) the CSAT score changed from 3,7 to 4,9 of 5,0 within a year for the German team.
– At ZEUS Scooters GmbH (Germany)/ Eco Urban Scooters (Ireland) my team had a CSAT score from over 95% of 100%.
– As a Customer Service Representative at Indeed (Dublin), I made the most profitable sale of 1,250,000 euros. This customer had spent only 50,000 euros in previous years.


Professional area


Skills

Business ManagementCareer ManagementClient ManagementClient RelationsClient Relationship ManagementClient RetentionClient Service DeliveryClient SupportCoachingContract NegotiationConversionsCRM ManagementCustom Theme DevelopmentCustomer and Client SupportCustomer CareCustomer Journey MappingCustomer RelationshipCustomer ResearchCustomer RetentionCustomer ServiceCustomer SuccessEmployee TrainingLeadershipTeam BuildingTeam LeadershipTeam ManagementTeam PlayerTeamworkTraining


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